Be happy with a client writing you a negative review! What โโ
Here’s how I embrace ๐ช the negative feedback turning it into growth. โจ๐
Indeed, that is unpleasant to read negative feedback publicly available.
Just accept, that not everyone will love you and what you do.
And, yet, they could have been right, at least partially…
A few years ago I wrote an article ‘Your Client Or Not Your Client‘ about exactly this case.
I learned to be more precise about the product return conditions. Even when I sell not a new product on an online marketplace.
A few extra lines can help you avoid 1-stars. โญ๐
In either case, you can act on that review:
1๏ธโฃ ๐๐บ๐ฝ๐ฎ๐๐ต๐ถ๐๐ฒ. Thank your client for their review! They spent their energy in the end to write it.
2๏ธโฃ ๐๐ฒ๐ฎ๐ฟ๐ป ๐ณ๐ฟ๐ผ๐บ ๐ถ๐. Turn it into an opportunity to learn more about the customer and their challenges.
3๏ธโฃ ๐ง๐ฎ๐ธ๐ฒ ๐๐ต๐ฒ ๐ถ๐๐๐๐ฒ ๐ผ๐ณ๐ณ๐น๐ถ๐ป๐ฒ. Interview that customer getting more in-depth about their dissatisfaction.
4๏ธโฃ ๐ฉ๐ฎ๐น๐ถ๐ฑ๐ฎ๐๐ฒ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ณ๐ฒ๐ฒ๐ฑ๐ฏ๐ฎ๐ฐ๐ธ ๐ฎ๐ด๐ฎ๐ถ๐ป๐๐ ๐ฟ๐ฒ๐ฎ๐น๐ถ๐๐. Make sure you haven’t missed anything important for your business.
5๏ธโฃ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ, if possible, by implementing the required changes.
6๏ธโฃ ๐ ๐ผ๐๐ฒ ๐ผ๐ป.
๐ฌ ๐ง๐ถ๐ฝ: Keep that client in the loop regarding changes being made thanks to their valuable feedback.
๐ฆ๐ต๐ฎ๐ฟ๐ฒ ๐ถ๐ป ๐๐ต๐ฒ ๐ฐ๐ผ๐บ๐บ๐ฒ๐ป๐๐ – ๐ช๐ต๐ฎ๐ ๐๐ฎ๐ ๐๐ต๐ฒ ๐บ๐ผ๐๐ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐๐ณ๐๐น ๐ถ๐ป๐๐ถ๐ด๐ต๐ ๐๐ผ๐ ๐ฒ๐๐ฒ๐ฟ ๐ด๐ผ๐ ๐ณ๐ฟ๐ผ๐บ ๐๐ผ๐๐ฟ ๐ฐ๐น๐ถ๐ฒ๐ป๐’๐ ๐ป๐ฒ๐ด๐ฎ๐๐ถ๐๐ฒ ๐ฟ๐ฒ๐๐ถ๐ฒ๐?