Tag: customer care

  • Can’t Stand Your Customers?…

    Can’t Stand Your Customers?…

    You can’t stand some of your customers, and you don’t have a clue what to do, how to handle their next visit so that you don’t occasionally cut the throat of your next customer? Recently, I coached a small business owner who runs a brick-and-mortar business – a small hair-dress saloon here in Georgia 🇬🇪.…

  • Embrace The Negative Reviews

    Be happy with a client writing you a negative review! What ❓❓ Here’s how I embrace 💪 the negative feedback turning it into growth. ✨👇 Indeed, that is unpleasant to read negative feedback publicly available. Just accept, that not everyone will love you and what you do. And, yet, they could have been right, at…

  • Your Client Or Not Your Client?…

    Yesterday the client could be yours. Today something happens and your client won’t remain loyal to your business anymore. I have been researching a non-tech market: testing the target audience, USP, demand, etc. In February, a potential client visited me to try on a product he was interested in. Let’s call him Max. You should…